It's the Manager

Volatility, uncertainty, complexity, ambiguity - That's where we find ourselves in pretty much all industries. In their newest research book Gallup reminded us that its best to remember some basic truths about business:-

80% of stock prices are predicted by Profit

80% of profit is predicted by sales

80% of sales can be explained through customer experience

80% of customer experience is predicted by employee experience

70% of employee engagement is explained by the quality of the direct Manager

The number 1 reason why people become a manager is that they are good at something unrelated to managing - such as being a really good scientist or salesperson.

Its the Manager. Start there.